Privacy Policy
At Bespoke Kiwi, your privacy matters to us. We are committed to protecting your personal information and ensuring that your travel experience with us is both enjoyable and secure. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make an enquiry, or travel with us.
1. Who We Are
Bespoke Kiwi is a New Zealand-based travel company that creates private, tailor-made journeys across the country. When we refer to “we,” “us,” or “our,” we mean Bespoke Kiwi and any trusted representatives acting on our behalf to provide our services.
2. Information We Collect
We may collect personal information from you in several ways, including when you visit our website, contact us, or book a journey. This may include:
- Your name and contact information (such as email address, phone number, and postal address)
- Billing or payment details
- Location and travel preferences
- Dietary or medical information (only when relevant to your travel arrangements)
- Any correspondence or feedback you provide
We collect this information directly from you, unless it is provided by someone else with your consent, such as a travel companion.
3. Why We Collect Your Information
We collect personal information so we can:
- Design and deliver your bespoke travel itinerary
- Communicate with you about your booking or enquiry
- Coordinate with accommodation providers, guides, and activity operators
- Process payments securely
- Improve our services, marketing, and website experience
- Meet any legal or regulatory requirements
We only collect information that is necessary to provide our services to you.
4. Sharing Your Information
We respect the confidentiality of your information. However, we may share limited details with trusted third-party partners when needed to arrange your travel. These may include hotels, activity operators, and transport companies.
We require all partners to use your information only for the purpose of fulfilling your travel arrangements and to comply with relevant privacy laws.
We will never sell your personal data to any third party.
5. Storing and Protecting Your Information
We take appropriate steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure systems, password protection, and restricted staff access.
While we use all reasonable measures to safeguard your data, no online transmission is completely secure. By using our website and services, you acknowledge that you understand this risk.
6. Cookies and Analytics
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that assist with navigation and site performance.
You can disable cookies through your browser settings, although some features of our site may not function as intended.
We also use tools such as Google Analytics to collect anonymous information about website usage. This helps us improve our online experience and tailor our marketing communications.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request a copy of any personal information we hold about you
- Ask for corrections if you believe your information is inaccurate or incomplete
- Withdraw your consent to receive marketing communications
To make a request, please contact us using the details below. We may need to verify your identity before releasing or amending your information.
8. Retention of Information
We keep personal information only for as long as necessary to deliver our services or meet legal obligations. Once no longer needed, we will securely delete or anonymise it.
9. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us at:
Bespoke Kiwi
Email: info@bespokekiwi.co.nz
Website: www.bespokekiwi.co.nz
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website, and the date of the latest update will appear at the top of this page.